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Remote Managed Services
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Businesses like yours depend on IT. In today’s marketplace, the fittest survive. With explosive growth in the use of the internet and email for critical business functions, serious challenges can surface. Everything depends on IT infrastructure stability and performance. You want the stability and security of a Fortune 500 IT infrastructure, but you don’t have the IT budget of a giant corporation. The Harding Group’s Remote Managed Services can monitor and maintain your IT infrastructure from server software to hardware.
Our services include:
Server Patching – Managed servers are guaranteed to be updated with necessary software patches
from Microsoft for applicable server software. A list of the most commonly patched Microsoft products
include: Windows Server, Exchange, Terminal Server/Citrix, SQL, ISA, IIS and SMS. Patches are pre-tested
in the NOC’s lab as a precaution prior to being installed in a customer’s environment.
Anti-virus Protection –Managed servers are continuously updated with the latest anti-virus software. Performance of the anti-virus
software is managed for optimum performance. Updates are pre-tested before they are applied to managed servers.
Intrusion Detection and Response –Servers and firewalls are monitored with best security practices. Intrusion events (both internal and external)
are investigated and escalated as necessary until the threat is resolved. Microsoft ISA 2004 Server, Cisco PIX /
ASA are required for this service.
Server Backup Management –Disk-based SPS and/or tape backup jobs are managed seven days a week. If a backup job encounters a problem,
the error is investigated and resolved. Customers are advised when tapes are to be changed and when to
insert a cleaning tape. Restore operations are included with this service. The backup software, and agents
(where applicable) are also updated as needed.
MBSA Compliance –Managed servers are kept compliant with the Microsoft Baseline Security Analyzer (MBSA). MBSA detects
common security misconfigurations and missing security updates on computers, as well as Active Directory
and other critical services such as Exchange and SQL Server.
Proactive Management of Server Health –Non-routine events on managed servers and devices are evaluated as they occur to avoid a failure of the
server; this includes pre-failure conditions and the slightest deviation of optimum performance.
Problem Management –Remote network administrator duties are included in this service to troubleshoot and escalate problems
such as internet circuit outages, VPN management, and placing service calls with hardware vendors.
Reporting Services –Backup reports, performance metrics, MBSA reports, service requests, hardware / software inventories, etc.
are available through a secure customer portal.
Optional Services:
- Cisco router patching, configuration backups with notification of configuration changes
- Email spam/virus filtering
- Internet usage management (restricting use of the Internet with detailed reporting services) including the blocking of Spyware downloads
- Asset management for any device that has an IP address. All hardware and software components on the network are kept in an up-to-date inventory web portal
This information is intended as a summary of services and should not be interpreted as an inclusive
description of all services and requirements. Please
contact us for details.
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